What delivery option & times are available

For complete shipping information for your area please use the following link: 

A confirmation email containing your order details and number will be sent to you once your order has been placed.

Please allow between 24-48 hours for our team to prepare your order.

You can check the status of your order by visiting "My orders" on your Zegna account to view your order and delivery status.

Once your order is ready to be shipped, an email with tracking information will be sent to you.

If you haven't received your dispatch email, please first check your junk folder. If you're still unable to locate your dispatch email, your order may not yet ready to ship. 

If you haven't received your order within the specified delivery period, please contact our team via any of the contact details.

During peak periods, such as our sale periods, there may be limited availability of stock. A portion of your order or the entire order may be cancelled because of this.

Our banking security systems and fraud check protocols can stop a transaction for a wide variety of reasons, from a card being damaged to the security of an internet connection.

Please be assured we do not capture any funds until the order is shipped.

In these instances an email will be sent by our customer service team to notify you of any changes to your order.

A confirmation email containing your order details and number will be sent to you once your order has been placed.

Please allow between 24-48 hours for our team to prepare your order.

You can check the status of your order by visiting "My orders" on your Zegna account to view your order and delivery status.

Once your order is ready to be shipped, an email with tracking information will be sent to you.

If you haven't received your dispatch email, please first check your junk folder. If you're still unable to locate your dispatch email, your order may not yet ready to ship. 

If you haven't received your order within the specified delivery period please contact our team using the following link:

If you are having difficulties placing an order online, we recommend contacting your bank directly to verify if this is due to an issue with your selected payment method.

If your payment provider has verified this is not the issue, please attempt one or more of the following steps:

• Delete your Brower's history and cookies, then refresh the page

• Repeat the entire purchase process using a different browser (Google, Chrome, Mozilla Firefox, or Safari) and, if possible, from a laptop or desktop computer

Other reasons for the issue could be related to the address details input. Please ensure you only use standard characters. Do not use symbols or punctuation in the address.